Returns & Exchanges

The purchases of Smart Phones, Smart Devices from LEAGOO official website are eligible for return or exchange within 14 days from the date of receipt. Due to hygiene reason, we do not accept returns or exchanges for Health & Care products.

In an unlikely event there is a quality defect, please first contact our customer service and provide your order number or proof of purchase. We will do our best to advise you. Often the issue can be fixed by installing properly or replacing an accessory.

Any returns must be discussed and authorized by our customer service in advance. We will send you a detailed return instruction and return address after approval.

The cost of return shipping will be paid by customer and cannot be compensated. Please use trackable shipping service with shipping assurance for return shipping.

Send us the tracking number once you sent out the package. Upon receipt of your returned product, we will send you an email to notify you.

You refund will be provided to the original method of payment after we have received. Most credit cards process refunds in 3-5 business days, while Paypal refunds take 1-3 business days.