Order & Billing
What payment options do you accept?The payment options that we accept are:
* Credit Cards (Visa, Mastercard, Discover, and American Express)
* Qiwi, WebMoney
How can I cancel my order?Please contact us with your order number and your request to cancel and we will try to accommodate your request before your order enters processing at our warehouse.
If your order is already in processing at our warehouse or has been shipped, we will not be able to cancel it. But do not worry! When the package arrives, please either reject the package, or mark the unopened package as "Return to Sender" and drop it off at a local post office. This will return the package back to us free of charge.
Once your tracking information updates to confirm that your package is on route back to our warehouse, please notify us immediately and we will be happy to proceed with your refund back to your original method of payment.
Can I make changes to my order?Please contact us immediately with your order number and the changes you'd like to make to your order. Kindly note that once an order enters processing, or has been shipped, we no longer have the ability to make any changes to it.
Shipping & Delivery
Where do you ship to?We ship all of our products worldwide.
How much does shipping cost?We provide free standard shipping for all orders.
How long will it take to process my order?It will take 1-2 business days to process your order. Once your order ships, you will receive a confirmation email with the tracking number.
How long will it take to receive my order?Standard Shipping Times
Please allow 7-15 business days for delivery to the United States, Canada, United Kingdom, Australia, New Zealand and all Asia/European Union Countries.
Please allow 10-30 business days for delivery to the rest of the world.
Express Shipping Times
Please allow 3-7 business days for delivery to the United States, Canada, United Kingdom, Australia, New Zealand and all Asia/European Union Countries.
Please allow 5-12 business days for delivery to the rest of the world.
COVID-19 Alert: Due to an increased number of orders, you may see longer shipping times than usual.