The payment options that we accept are: * Credit Cards (Visa, Mastercard, Discover, and American Express) * Qiwi, WebMoney * PayPal
How can I cancel my order?
Please contact us with your order number and your request to cancel and we will try to accommodate your request before your order enters processing at our warehouse.
If your order is already in processing at our warehouse or has been shipped, we will not be able to cancel it. But do not worry! When the package arrives, please either reject the package, or mark the unopened package as "Return to Sender" and drop it off at a local post office. This will return the package back to us free of charge.
Once your tracking information updates to confirm that your package is on route back to our warehouse, please notify us immediately and we will be happy to proceed with your refund back to your original method of payment.
Can I make changes to my order?
Please contact us immediately with your order number and the changes you'd like to make to your order. Kindly note that once an order enters processing, or has been shipped, we no longer have the ability to make any changes to it.
Shipping & Delivery
Where do you ship to?
We ship all of our products worldwide.
How much does shipping cost?
We provide free standard shipping for all orders.
How long will it take to process my order?
It will take 1-2 business days to process your order. Once your order ships, you will receive a confirmation email with the tracking number.
How long will it take to receive my order?
Standard Shipping Times Please allow 7-15 business days for delivery to the United States, Canada, United Kingdom, Australia, New Zealand and all Asia/European Union Countries. Please allow 10-30 business days for delivery to the rest of the world.
Express Shipping Times Please allow 3-7 business days for delivery to the United States, Canada, United Kingdom, Australia, New Zealand and all Asia/European Union Countries. Please allow 5-12 business days for delivery to the rest of the world.
COVID-19 Alert: Due to an increased number of orders, you may see longer shipping times than usual.
How do I know my order has been shipped?
Once your order has been packed and is ready to ship, you will receive a notification via email, which will include your order tracking number.
How do I track my order?
Once your order has been packed and is ready to ship, you will receive an email that will include your order tracking number, then you can track your package on our website. Please allow 3-5 business days for your tracking number to become active.
Returns & Exchanges
Can I return or exchange my order?
Yes! We are pleased to accommodate returns and exchanges for Smart Phones, Smart Devices within 14 days of delivery in the original condition and packaging. To learn more or start a return/exchange, please click here.
How do I initiate a return or exchange?
Please contact us with the order number and product name (which can be found in your order confirmation email) for the item you wish to return or exchange. Products need to be returned to the address customer service provided instead of the one on shipping slip.
Do you provide return labels?
The customer is responsible for all return shipping fees. We do not offer shipping labels for returns.
When will I receive my refund?
A full refund will be provided to the original method of payment after we have received. Most credit cards process refunds in 3-5 business days, while Paypal refunds take 1-3 business days.