FAQ-LEAGOO Smartphone
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FAQ
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  • What can I do if I forget the PIN code ?
    Contact our service center via email:service@leagoo.com if the phone still can not be powered on.
  • What can I do when my phone has high temperature?
    You can take below actions to make phone return to normal temperature: 1) It is suggested not to expose your phone in the sunshine for long time; 2) Close large power consumption applications, such as music , chatting applications, GPS application, 3D games, videos, etc.; 3) Reduce the brightness of screen to lower the temperature.
  • What could I do if my phone can’t charge?
    1) Kindly clean the charging port of the phone 2) Use the official charger to try again 3) Change another charger to try again 3) Contact the nearest service center if the phone still can not be powered on.
  • What could I do if my phone can’t be powered on?
    Situation 1: If the battery of your phone is easily detachable type. 1) Remove the battery cover and tear off the battery insulated film before use 2) Connect the charger to check whether your phone can charge or not 3) Use the official charger to charge the phone for about half an hour 4) Contact the nearest service center if the phone still can not be powered on. Situation 2: If the battery of your phone is build-in type(undetachable type). 1) Kindly clean the charging port of the phone 2) Use the official charger to charge the phone for about half an hour 3) Contact the nearest service center if the phone still can not be powered on.
  • How can I do if my phone restarts or turns off by itself?
    1) Remove the phone protective case 2) Check the ambient temperature, your phone might restart or turn off by itself when being used under extreme cold or hot condition. 3) Remove the SD card to exclude SD card virus issue. 4) Detect and update software version, Go to Settings->About phone->Wireless update->Check for updates 5) Contact the nearest service center for solutions.
  • How can I do if my phone has slow Internet speeds?
    1) Please check if the signal at the top of your phone screen is unstable 2) Make sure to use your phone in an open area within operator network coverage so that your 3) Take out the SIM card, check if it is damaged, clean the chip and put the card back in, or try another SIM card on your phone to see if you could fix the issue 4) Contact your operator to know if there are network failures and limits in your area 5) Contact the nearest service center via service@leagoo.com if the phone still has slow Internet speeds

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CPR HQ
ADDRESS
69 Admiralty Way, Lekki Phase 1, Lagos
+234 0700 800 6000
OPEN_TIME
10:00-19:00
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