From where I can purchase an original LEAGOO device?
You can purchase through the local official dealer.
You can also purchase through the e-commerce platforms listed on ``WHERE TO BUY`` page of our official website.
Where can I purchase original accessories, such as battery door, leather flip case and so on?
The accessories could be purchased through your local dealer, or you get them through e-commerce platforms, please check ``WHERETO BUY`` page on the official website.
How to upgrade my device? Is it support OTA?
You could upgrade your device through: Settings – About phone – Wireless update – Check for updates. We suggest you not to flash your phone through USB, if you have any trouble with OTA, please contact your dealer for help.
How can I prolong my battery life on my smartphone?
The brightness of the screen may affect the standby time of battery power. In the display setting, you can adjust the brightness to “auto” mode in order to reduce consumption.
Leaving applications running in the background will increase the consumption of battery power, close the application that you’re no longer using.
Try not to leave video or music playing in the background if necessary.
If the battery drains fast even though there is no feature running, the battery may be wearing out and you need to seek a replacement for it.
Why is my phone's internal storage different from the specification?
Because the OS, preloaded APPs, recovery, cache and partitions etc. consume some space.
How to reset my device to original factory settings?
Please do it through: Settings - Backup & reset - Factory data reset. Please be aware that you will lose all the messages, contacts, mails and 3rd party Apps if you reset your device. Please backup your data before reset.
Why can't my phone detect my SIM card?
The device might be set to Airplane mode or there is poor contact between the SIM card and phone, please turn off Airplane mode and re-insert the SIM card and try again.
Your SIM card may be faulty, please request a replacement from your service provider.
The SIM card deck may be damaged due to bad handling, please bring the phone to our service centre.
Your SIM's frequency band may not adapt your phone, please double check your telecom carrier.
My phone can’t be turned on, what should I do?
Your phone might be in low battery, please recharge the phone and try to turn on it again.
Remove and re-insert the battery from your phone and try again.
If you have access to another battery of the same type, try changing it to tell that the problem is caused by the phone or battery.
Why can’t my phone use 4G LTE connectivity, even though it supports 4G LTE?
You may have set your phone to use only 3G connection, try changing it to 4G at; Settings>Mobile Networks>Preferred Network Type.
Your SIM might not support 4G services, please request a new replacement SIM card from your service provider.
You might be out of coverage area of your 4G services, please contact your carrier for more info.
My phone is always too hot when it is being used. How can I do?
It is normal for smartphone device to get hot when playing videos or games on it or charging it.
Clear the apps running in the background by holding down the Home button for 2 seconds.
Turn off WiFi, GPS, Bluetooth etc. if you’re no longer using them.
Try not to use the phone during charging unless necessary.
What should I do if my phone is stuck on LEAGOO logo during boot?
This is most likely due to faulty phone firmware (Linux Kernel); you can do a hard reset by holding down the Power Button and Volume Down Button for around 10 seconds.
Make sure your device is running the latest software, please update it if not.
Will my phone still be covered by warranty after I root it?
We will consider the warranty void if our technical team found out that the device had been rooted, and any replacement or repairing of parts will be billed upon our users.
We are strongly against rooting our devices unless the users know what they are doing and are familiar with Android Operating System.